| LOCATION | COST | SHIPPING TIME | CARRIER |
|---|---|---|---|
| USA (excluding Alaska & Hawaii) & Mexico | FREE OVER $100 | 3-5 business days | GROUND SHIPPING |
| Alaska & Hawaii | US$10 for the first item US$5 any additional item | 3-5 business days | UPS |
| Canada | FREE | 3-5 business days | UPS |
| EU | FREE | 2-3 business days | DPD |
| Great Britain (excluding Highlands) | FREE | 1-3 business days | Hermes |
| Highlands, Islands of Scotland, Northern Ireland, Isle of Man & Isles of Scilly | FREE | 2-3 business days | Parcelforce |
| Australia | FREE | 3-5 business days | DPD |
| New Zealand | FREE | 1-3 business days | Courier Post |
| Rest of World | US$10 for the first item US$5 any additional item | 3-5 business days | UPS |
| LOCATION | COST (FIRST ITEM) | EACH ADDITIONAL ITEM | SHIPPING TIME | CARRIER |
|---|---|---|---|---|
| USA (excluding Alaska & Hawaii) & Mexico | US$30.00 | US$12 | 2 business days | UPS |
| Alaska & Hawaii | US$60.00 | US$10 | 2 business days | UPS |
| Canada | CAD$55.00 | CAD$10 | 2 business days | Fedex 2 Day |
| EU | €29.00 + VAT | €2 +VAT | 1-3 business days | TNT |
| Great Britain (excluding Highlands) | £6.50 + VAT | £2 +VAT | 1 business day | UPS |
| Highlands, Islands of Scotland, Northern Ireland, Isle of Man & Isles of Scilly | £12.00 + VAT | £2 +VAT | 1 business day | PARCELFORCE 24HRS |
| Australia | AUD$60.50 | AUD$2 | 1-5 business days | Courier Post |
| New Zealand | NZD$29.50 | NZD$2 | 1 business day | Courier Post |
| LOCATION | COST (FIRST ITEM) | EACH ADDITIONAL ITEM | SHIPPING TIME | CARRIER | ORDER BEFORE |
|---|---|---|---|---|---|
| Great Britain (excluding Highlands) | £6.50 + VAT | £2 +VAT | 1 business day | UPS | Midday (UK time) |
| Highlands, Islands of Scotland, Northern Ireland, Isle of Man & Isles of Scilly | £12.00 + VAT | £2 +VAT | 1 business day | PARCELFORCE 24HRS | Midday (UK time) |
| New Zealand | NZD$29.50 | NZD$2 | 1 business day | Courier Post | Midday (NZ time) |
Dispatch of Goods:
All parcels are dispatched within two working days. You should receive your parcel within 3-10 working days from the time you place your order. Note that at busy times (e.g. Christmas) this period may be stretched. A confirmation email will be sent on dispatch with your tracking information. If you have a prefered courier for your shipping address, please state this in your order notes and we will do our best to accomodate your request.
Unable to deliver:Â If a parcel is returned because goods are refused, an incorrect address is provided or goods are undeliverable due to reasons outside our control, any re-delivery will be charged at the applicable rate. Please note that if you are not home at the time of delivery and the parcel is delivered to a local access point for your collection, this will be considered a successful delivery.
International parcels are sent ‘delivery duty unpaid’. If there are any taxes, duties or VAT to be paid for the import of the parcel, these are at the cost of the customer. Duty, taxes and VAT differ between countries and by type of product, for further information on duties please contact your local customs office.
IMPORTANT: The shipping times are provided by the carrier and are once the item ships. Whilst we make every effort to ensure orders are delivered within these time frames, they are a guide only and Stormline offers NO guarantee of delivery time.
Tax Receipts:
All orders are processed through our trading company in the United Kingdom, and as such we are unable to issue tax receipts for any country or territory other than in the United Kingdom or Europe. Items ordered within Europe are shown inclusive of VAT. A full VAT receipt will be sent to you on completion of your order.
Note regarding freight on ‘split’ orders:
Occasionally a garment you order may be on backorder for a short time. If you order multiple items, and one is on backorder, we will send the available items immediately. We will then send the backordered item to you separately as soon as they are available. In this instance you will never be charged any additional freight costs for the split delivery, Stormline will cover this additional cost.