STANDARD SHIPPING
| LOCATION | FREE SHIPPING | COST | SHIPPING TIME | CARRIER |
|---|---|---|---|---|
| USA (excluding Alaska & Hawaii) & Mexico | FREE over $100 | $12 under $100 | 3-5 business days | Ground Shipping |
| Alaska & Hawaii | No Free Shipping Available | $10 for the first item US$5 any additional item | 3-10 business days | Ground Shipping |
| Canada | FREE over $200 | $20 under $200 | 3-10 business days | Canada Post |
| EU | FREE over €125 | €20 under €125 | 3-5 business days | Tracked |
| Great Britain (excluding Highlands) | FREE over £75 | £5.99 under £75 | 1-3 business days | Royal Mail |
| Highlands, Islands of Scotland, Northern Ireland, Isle of Man & Isles of Scilly | FREE over £75 | £5.99 under £75 | 2-3 business days | Parcelforce |
| Australia | FREE over $200 | $15 under $200 | 3-7 business days | DHL |
| New Zealand | FREE over $200 | $15 Under $200 | 1-3 business days | Courier Post |
| Rest of World | No Free Shipping Available | US$30 for the first item US$5 any additional item | 3-10 business days | Tracked Courier |
EXPRESS SHIPPING
| LOCATION | COST (FIRST ITEM) | EACH ADDITIONAL ITEM | SHIPPING TIME | CARRIER |
|---|---|---|---|---|
| USA (excluding Alaska & Hawaii) & Mexico | US$30.00 | US$12 | 2 business days | Fedex |
| Alaska & Hawaii | Not Available | Not Available | Not Available | Not Available |
| Canada | CAD$65.00 | CAD$10 | 1 – 3 business days | Priority Post |
| EU | €50.00 + VAT | €5 + VAT | 1-3 business days | TNT |
| Great Britain (excl Highlands, Islands of Scotland, Northern Ireland, Isle of Man & Isles of Scilly) | £8.00 + VAT | £3.50 + VAT | 1 business day | DPD |
| Highlands, Islands of Scotland, Northern Ireland, Isle of Man & Isles of Scilly | £14.00 + VAT | £3.50 + VAT | 2 – 3 business days | PARCELFORCE 48HRS |
| Australia | AUD$60.50 | AUD$10 | 1-5 business days | DHL |
| New Zealand | Not Available | Not Available | Not Available | Not Available |
NEXT DAY SHIPPING
| LOCATION | COST (FIRST ITEM) | EACH ADDITIONAL ITEM | SHIPPING TIME | CARRIER | ORDER BEFORE |
|---|---|---|---|---|---|
| Great Britain (excluding Highlands) | £8.00 + VAT | £3.50 +VAT | 1 business day | Royal Mail / DPD | 11am (UK time) |
Dispatch of Goods: All parcels are dispatched within two working days. You should receive your parcel within 1-10 working days from the time you place your order. Note that at busy times (e.g. Christmas) this period may be stretched. A confirmation email will be sent on dispatch with your tracking information. If you have a prefered courier for your shipping address, please state this in your order notes and we will do our best to accomodate your request.
Orders within the US: All orders are shipped from our warehouse in Philadelphia.
Orders within the EU: All orders made within the EU are shipped within the EU from our European warehouse.
Next day delivery dispatch cutoff: Cut off times for dispatching orders the same day is 11am. After this time all next day deliveries will be dispatched the following working day.
Unable to Deliver: If a parcel is returned because goods are refused, an incorrect address is provided or goods are undeliverable due to reasons outside our control, any re-delivery will be charged at the applicable rate. Please note that if you are not home at the time of delivery and the parcel is delivered to a local access point for your collection, this will be considered a successful delivery.
International Parcels: International parcels are sent ‘delivery duty unpaid’. If there are any taxes, duties or VAT to be paid for the import of the parcel, these are at the cost of the customer. Duty, taxes and VAT differ between countries and by type of product, for further information on duties please contact your local customs office.
Rural Locations: If you are located in a rural or isolated area with limited transport or local delivery services, shipping times are provided by the carrier and are a guide only. Stormline offers NO guarantee of delivery time, including for express delivery. No refunds will be offered for express delivery if the carrier is unable to deliver within the specified timeframe.
Clearance Items: Please allow 5 – 10 working days for shipping outside the United States or Canada for all clearance stock. Please note all clearance stock are sent ‘delivery duty unpaid’. Please refer to International Parcels above.
IMPORTANT: The shipping times are provided by the carrier and are once the item ships. Whilst we make every effort to ensure orders are delivered within these time frames, they are a guide only and Stormline offers NO guarantee of delivery time.
Tax Receipts / VAT: All orders are processed through our trading company in the United Kingdom that is also registered for VAT in Europe (LV90013018858), and as such we are unable to issue tax receipts for any country or territory other than in the United Kingdom or Europe. EU VAT: Items ordered within Europe are shown exclusive of VAT. If you are VAT registered please add your VAT number and you will not be charged VAT (excl Latvia). Non-VAT registered private individuals will be charged the applicable country VAT rate at checkout. A full VAT receipt will be sent to you on completion of your order.
Note regarding freight on ‘split’ orders: Occasionally a garment you order may be on backorder for a short time. If you order multiple items, and one is on backorder, we will send the available items immediately. We will then send the backordered item to you separately as soon as they are available. In this instance you will never be charged any additional freight costs for the split delivery, Stormline will cover this additional cost.