How do I remove stains such as oil and grease?
Avoid using a commercial stain remover to erase stains. Treat your garment as directed on the care label. This method may not remove oil and grease, but using a stain-removing product or biological washing powder may cause your garment to degrade.
How do I repair a hole or tear?
Each garment comes with patches to use for repairs. We recommend using PVC Cement to fix the patch to the garment. PVC Cement is also ideal for any snags on material or seams. You can read our guide and watch an instructional video here.
How should I wash my waterproof garment?
Always follow the care symbols on the inner label when washing your jacket. It is advised that you use warm soapy water when washing your Stormline gear, rinsing thoroughly and drip drying inside out preferably. Avoid use of biological washing powders or fabric conditioners as these may leave a residue that could affect the water repellent finish.
Where can I buy Stormline?
Please refer to our Store locator for the nearest dealer or retailer to you. If there are no stores close to you, please feel free to buy online or contact us and we can either advise the nearest store or we could approach your local retailer to sell Stormline.
How do I sell Stormline?
We are always looking to add new retailers, dealers and distributors to sell our foul weather gear. Please contact us and we will be happy to go through the process with you. We would love to hear from you!
How does sizing work?
Please refer to our Sizing Chart.
How long does shipping take?
We ship orders the next working day or the same day for express shipping. Delivery takes 3- 5 working days. Please refer to our Shipping page for delivery time frames and costs.
How do I return an order?
If you wan to return an order, that is not a problem. Please refer to our Returns page. We will accept returns or exchanges within 14 days of delivery. The items must be as new with tags and in their original bag.
I want to exchange my goods.
We are happy to exchange goods if it is the wrong size or you decide you want to change products. (if you are changing products any difference in price will be refunded or charged as appropriate). Please refer to our Returns page, but we will accept returns or exchanges within 14 days of delivery. The items must be as new with tags and in its original bag.
I have a faulty product what can I do?
We manufacture our foul weather gear to the highest standards. In the unlikely event you have a faulty item, you have our 30 day warranty to return the rain gear for a replacement.
What temperature do I screen print onto the PVC with a heat transfer?
This will depend on the screen printer you use. We recommend using a temperature of 160 degrees celsius. Always test on a piece of PVC first though!
I want to order in bulk for my company – can I get a discount for bulk orders?
If you want to order your rainwear in bulk, we can certainly help you with this. Please contact us and advise your exact requirements. We will then advise what we can do.
Are our PVC fabrics REACH compliant?
All of our PVC fabrics are fully compliant with REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals). This is the EU regulation that controls the use of chemicals in manufacturing and the fabrics are safe for the specified type of use. For more information on REACH please go to this link
* Please note that due to commercial-in-confidence exact specifications and compositions of our PVC fabrics will not be disclosed to third parties.